terms & conditions

 

Terms of Use

Welcome to Frenchie’s Hair Corporation (“Frenchie’s Hair,” “us,” “we,” or “our”). We provide the services available on our platform subject to the following terms and conditions (the "Terms and Conditions" or “T&Cs”). Please read this Agreement carefully before accessing or using our services. By accessing or using any part of our services, you agree to be bound by these Terms. If you do not agree to any part of the Agreement, then you may not access or use our services.

By accessing or using https://www.frenchieshair.com/ or visiting our physical locations, you acknowledge that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions, which include our Privacy Policy. This Agreement was last updated on October 10, 2024.

 

Privacy

This statement governs our privacy policies regarding users of the Site (“Visitors”) who visit without transacting business and those who register to transact business on the Site and utilize various services offered by Frenchie’s Hair Corp. (collectively, “Services”) (“Authorized Customers”).

Personal Information

Frenchie’s Hair adheres to the Alberta Regulated Personal Information Protection Act and the Personal Information Protection and Electronic Documents Act (PIPEDA) for national and international transactions. We also comply with Canada's Anti-Spam Legislation (CASL) to ensure best practices are met.

Summary

  • We collect information to provide products and services and ensure a premium user experience.

  • If you choose, we’ll keep you updated with Frenchie’s Hair news and promotions.

  • We do not sell, rent, or lease your information to third parties. Your information will not be publicly available, although we may be required to share your details where mandated by law.

  • By providing us with this data, you agree it may be stored and processed outside the Canadian Economic Area. We take all necessary measures to ensure this is done securely and in accordance with our privacy policy.

  • Our system uses cookies to improve the user experience on our website. You can opt out, but we will not sell or disclose this information to third parties unless required by law.

Website Cookies

Our website utilizes key cookies, including a session cookie that helps us distinguish you from other users, enabling us to keep track of products added to your shopping cart. We also use Google Analytics, which places a cookie on your device to track usage anonymously, enhancing your shopping experience.

Some pages of our site may contain embedded content from other services, such as YouTube. These services may set their own cookies, which we do not control. For more information about their cookies, we recommend visiting the following third-party sites:

  • Stripe (our payment provider)

  • Squarespace (also our payment provider)

  • Salon IQ (our service booking platform)

We do not sell or disclose information collected by cookies to third parties, except as required by law. If you continue without adjusting your settings, we will assume you accept all cookies on the Frenchie’s Hair platform. If cookies are disabled on your device, your shopping experience will be limited to browsing, and you will not be able to add products to your cart or complete purchases.

Intellectual Property

The Agreement does not transfer any of our or third-party intellectual property rights to you. All rights, title, and interest in such property will remain solely with Frenchie’s Hair Corporation and its licensors.

Third-Party Services

We are not responsible for the content of any off-website pages or other websites linked to or from Frenchie’s Hair. Links provided on our website are for convenience only and do not imply endorsement by us, our affiliates, or our partners. Linking to or from off-website pages or other websites is at your own risk. We do not review or evaluate the offerings of off-website pages or other linked websites, and we do not assume any responsibility or liability for their actions, content, products, or services, including their privacy policies and terms and conditions. We encourage you to carefully review the terms and conditions and privacy policies of all off-website pages and websites you visit.

 

Accounts

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device to prevent unauthorized access. You agree to take responsibility for all activities that occur under your account. If you believe your password has been compromised or that you have experienced a security breach, please notify us immediately.

Frenchie’s Hair reserves the right to deny access to the website, terminate accounts, or cancel orders at our discretion. If we cancel an order, you will not be charged.

Termination

We may terminate or suspend your access to all or any part of our services at any time, with or without cause or notice, effective immediately. If you wish to terminate the Agreement or your use of Frenchie’s Hair, you may simply discontinue using our services. All provisions of the Agreement that should survive termination shall do so, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Limited License

We grant you a limited, revocable, and non-exclusive license to access and use Frenchie’s Hair for personal purposes. You may not frame or enclose the website without our written consent.

You may create a hyperlink to our website for personal, non-commercial use only, under the following conditions:

  • You may link to our content but not replicate it.

  • Your website must not imply our endorsement of your services or products.

  • You must not misrepresent your relationship with us.

  • Content must be appropriate for all ages and not offensive or controversial.

  • You cannot portray us or our offerings in a false or misleading manner.

  • You must not use our trademarks without permission.

  • Links must direct only to our homepage.

We reserve the right to request the removal of any links to our website, and you must comply promptly. Unauthorized use of Frenchie’s Hair will terminate your limited license without affecting other legal remedies

Submissions

Any suggestions, feedback, or ideas you provide us (collectively referred to as "Submissions") will be considered non-proprietary and non-confidential. By submitting any content, you grant us a nonexclusive, royalty-free, perpetual, transferable, irrevocable, and fully sub-licensable right to use, modify, publish, and display your Submission in any media or technology, now or in the future. You acknowledge that your Submission may not be returned and that we can use it for various purposes, including product development and marketing.

By making a Submission, you confirm that you own or control the rights to it and that it does not contain harmful software or spam. You must not use a false email address or impersonate anyone. You agree to indemnify us against any claims related to your Submission.

 

Your Obligations and Responsibilities

When accessing or using Frenchie’s Hair, you must comply with the Terms and Conditions and any specific warnings or instructions provided. You are required to act in accordance with the law, customs, and in good faith. You may not alter Frenchie’s Hair or any content or services on the website, nor compromise its integrity or operation.

If you negligently or willfully fail to meet any obligations outlined in the Agreement, including the Terms and Conditions and Privacy Policy, you will be liable for any resulting losses or damages to Frenchie’s Hair Corporation.

Disclaimer

Our services are provided on an "AS IS" and "AS AVAILABLE" basis. Frenchie’s Hair Corp. and its suppliers and licensors disclaim all warranties, express or implied, including those of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our services will be error-free or that access will be uninterrupted. You acknowledge that any content or services you obtain through our services are done at your own risk.

Jurisdiction and Applicable Law

Unless otherwise required by applicable law, the Agreement and your access to or use of our services will be governed by the laws of Canada. Any disputes arising from or related to the Agreement or your use of our services will be handled in Canada’s provincial and federal courts.

Changes

Frenchie’s Hair reserves the right to modify or replace these Terms at any time, at our discretion. If we make significant changes, we will notify you by posting on our website or by sending an email or other communication before the changes take effect. This notice will specify a reasonable period after which the new terms will apply.

If you do not agree with the changes, you should stop using our services within the notice period or once the changes take effect. Your continued use of our services will indicate your acceptance of the new terms.

 

Shipping Policy

We use Canada Post for deliveries within Canada. We currently ship only within Canada. 

In-stock orders are processed within 24-48 hours if placed Monday through Friday. Orders placed after 1:00 PM Mountain Time on Friday or on weekends will be processed the following Monday. Processing times may vary during holidays or due to stock issues.

If we cannot fully fulfill your order, we will email you about any backordered or discontinued items. For discontinued items, your credit card will be refunded, which may take 10-15 business days.

Orders under $200 in Canada will incur shipping fees based on your address, weight, and size of the order. Orders over $200 (excluding tax) in Canada qualify for free shipping.

Delivery charges will also be verified during order processing. If the correct charge is higher than what was quoted, we may reach out to confirm whether you want to proceed with the order at the correct charge.

All products are subject to stock availability, which is shown on our website. However, if we do not have enough stock to fulfill your order, we will notify you via email. Stock is allocated on a first-come, first-served basis once your order reaches our server.

Please inspect your goods upon delivery and report any shortages or damages to us within 48 hours. 

We are not responsible for transport delays. Frenchie’s Hair reserves the right to cancel or delay orders due to circumstances beyond our control, such as industrial action, accidents, fires, natural disasters, or supplier issues.

Pricing Policy

Prices and offers displayed on our website are subject to change without notice and do not include tax. Some products may be mispriced. We will verify pricing before processing your order. If a product’s correct price is higher, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order. If the price is lower, we will charge you the lower amount.

Promotion & Discount Codes

Many promotions on frenchieshair.com are automatically applied in the Shopping Cart. If you receive a Promotion/Discount Code, enter it during checkout by clicking "Promotional code" in your Shopping Cart. If your order qualifies, the discount will appear in the payment summary.

Sale Exclusions

Discount codes cannot be applied to sale items. Only regular-priced items qualify for discounts. Some brands may be excluded from site-wide discounts.

Refund Policy

You may return sealed and unused items for a full refund within 30 days of purchase. Used or opened items are final sale and cannot be refunded unless they are deemed defective by Frenchie’s Hair. Refunds can take up to 30 days to process, and you will receive an email confirmation once completed. Refunds will be credited back to the original payment method. Costs associated to shipping returned items are at the buyers expense.

If your order arrives damaged, please contact us at orders@frenchieshair.com within 5 days. Include a photo of the shipping box, a description of the damaged items, and details about the damage.

 

In-Salon Service Policy 

Cancellation Policy

We recognize that life can be unpredictable and schedules may shift. To ensure the best experience for all our clients and our styling team, we kindly request at least one business day’s notice for any cancellations.

If you need to cancel your appointment, please note that we reserve the right to charge a fee of 50% of the scheduled service(s) for cancellations made on short notice or for no-shows. Thank you for your understanding.

Customer Complaints Policy

Your satisfaction is our top priority. We strive for the highest standards in our professional services, and while complaints are rare, we take them seriously. To address any issues, we have a clear complaints process to ensure that we correct any problems and learn from your feedback.

Process:

If you are unhappy with the service you received, please inform us either during your visit or as soon as possible afterward. Calmly explain your concerns, and we will listen and ask any necessary questions to understand your complaint. We aim to resolve all issues within eight weeks.

If you’ve left the salon, please avoid going to another salon, as we need to assess the service or treatment you received from us. We will schedule a convenient time for you to return to discuss your complaint privately.

If your complaint is valid, we will redo part or all of the service at no extra charge. You may choose a different stylist, although this may not be possible if the stylist is self-employed or limited by availability. If we cannot resolve the issue, we may offer a partial or full refund, depending on the nature of your complaint.

 

Representations and Warranties; Limitation of Liability

Frenchie’s Hair is provided "AS IS." We make no representations or warranties of any kind, either express or implied, regarding these Terms and Conditions, including but not limited to warranties of merchantability, non-infringement, or fitness for a particular purpose, unless such representations and warranties cannot be legally excluded.

You agree that we will not be responsible or liable, under any circumstances, for any of the following: (a) business interruptions; (b) delays or interruptions in accessing the website; (c) issues with data delivery, misdelivery, corruption, destruction, or modification; (d) loss or damage resulting from dealings with or the presence of off-website links; (e) computer viruses, system failures, or malfunctions related to your use of the website, including when linking to or from third-party websites; or (f) events beyond our reasonable control.

Furthermore, to the fullest extent permitted by law, we will not be liable for any indirect, special, incidental, or consequential damages (including lost profits) related to the website, regardless of the legal theory involved—whether in contract, tort (including negligence), or otherwise—even if we have been advised of the possibility of such damages. Our maximum aggregate liability shall not exceed one hundred Canadian dollars.